Delete your account
Use this page to request deletion of your ClubMogo account and the personal data associated with it — whether you use the member app or the staff app. You don’t need to be signed in. We’ll email you a confirmation link; nothing is deleted until you click it.
What happens when you request deletion
- We email a confirmation link to the address you enter. The link expires in 7 days. Nothing changes until you confirm.
- Once confirmed, member accounts enter a 30-day grace period. During that time the account is read-only — you can still view your data, and you can cancel the deletion any time from the Privacy & Data page in the member app or web portal.
- After the grace period, we delete or de-identify your profile, fitness records, session notes, push tokens, and communication preferences.
- Tax invoices and payment records are retained as required by Indian tax law (kept for 6+ years), along with anything else we are legally required to keep.
- Staff-app requests are verified the same way and then processed by our team, since staff records are tied to a facility’s employment and payroll trail.
Details are in our Privacy Policy. Questions or trouble with this form? Email privacy@clubmogo.com.